Shipping policy

Overview

At Palmora Society we are committed to fulfilling your orders efficiently and transparently. Please review the shipping information below before placing your order.

Order Processing Time

All orders are processed within 1–3 business days of purchase confirmation. Orders placed on business days are generally processed the same day or the next business day. Orders placed on Friday evening or over the weekend will be processed the following Monday. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Order Cut-Off Time

Orders placed before 6:00 PM (AEST/AEDT) on any business day (Monday to Friday) are eligible for same-day processing. Orders received after this time, or over weekends and public holidays, will be processed on the next available business day.

Pre-Order Items

Items marked as "Pre-Order" require an additional processing time of 8–10 business days before shipping. If your order contains both in-stock and pre-order items, all items will ship together once the pre-order item becomes available.

Delivery Timeframes

Once dispatched, the estimated delivery time is: Standard shipping: 10–15 business days. Delivery times are estimates and may be affected by carrier delays, customs processes, weather conditions, or other unforeseen circumstances.

Shipping Fees

We offer free standard shipping on all orders, regardless of value. No minimum purchase amount is required. The applicable shipping fee will always be clearly displayed at checkout before you complete payment. We reserve the right to modify our shipping fees at any time.

Order Tracking

You can track your order through our Order Tracking page. Tracking information is generally available 2–3 business days after the order is placed. If you have not received tracking details within 5 business days, please contact us.

How to Place an Order

Visit the product page and add the desired item to your cart.
Review your cart and click "Proceed to Checkout".
Enter your shipping address and click "Continue to Shipping".
Review your address and click "Continue to Payment".
Select a payment method and click "Complete Order".
You'll receive an order confirmation email once payment is processed.

Accepted Payment Methods

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay

Address Changes

Address changes can be requested within 1 hour of placing the order by contacting us immediately. Once an order has been processed and dispatched, we are unable to modify the shipping address. If a package cannot be delivered due to an incorrect address and is discarded by the carrier, a reshipment may be arranged for a fee of 15% of the original order's total value.

GST and Customs Duties / Import Taxes

For orders delivered within Australia, applicable Goods and Services Tax (GST) is included in the displayed price, in accordance with Australian law. For international orders, Palmora Society is not responsible for customs duties, import taxes, or additional fees that may be imposed by the destination country's customs authorities. These charges are not included in your order total and are the sole responsibility of the recipient.

Contact Us

If you have any questions about your shipment, please contact us:

Email: contact@palmorasociety.com
Website: www.palmorasociety.com

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