Payment Policy

Overview

At Palmora Society, all transactions are processed securely using industry-standard encryption and payment processing technology. This Payment Policy outlines the accepted payment methods, the checkout process, security standards, and related terms applicable to purchases made on our website.

Accepted Payment Methods

We accept the following payment methods at checkout:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

The availability of specific payment methods may vary depending on your location, your bank, or the payment provider. All available methods will be displayed at checkout.

Payment Process

  1. Select your preferred payment method at checkout.
  2. You'll be directed to a secure payment page hosted by our payment provider.
  3. Enter your payment details and confirm your order.
  4. Your payment will be encrypted and processed securely.
  5. You'll receive an order confirmation email once payment is successful.

Payment Security

  • SSL Encryption: all payment data is transmitted using SSL/TLS encryption to protect your information in transit.
  • No card storage: we do not store full credit or debit card numbers on our servers.
  • PCI-DSS Compliance: all payment processing is carried out in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
  • Third-party processors: payments are processed by certified third-party payment providers. We do not have direct access to your full payment credentials.

Currency

All prices on our website are displayed and charged in Australian dollars (AUD). If your bank account or card is denominated in another currency, your bank or card issuer may apply a currency conversion rate and/or an international transaction fee. We are not responsible for such fees.

Failed or Declined Payments

If your payment fails to process or is declined, we recommend:

  • Checking that your card details (number, expiry date, CVV, billing address) are entered correctly.
  • Contacting your bank or card issuer to confirm there are no blocks or restrictions on your account.
  • Trying an alternative payment method available at checkout.

If you continue to experience payment issues, contact our customer service team for assistance.

Order Confirmation

An order confirmation email will be sent to the address provided at checkout once payment is successful. If you don't receive a confirmation within 24 hours, check your spam/junk folder or contact us.

Fraud Prevention

To protect our customers and our business, we reserve the right to cancel or refuse any order that we, at our sole discretion, consider fraudulent or made using unauthorized payment credentials. In such cases, we will notify you and, where necessary, report the activity to the relevant law enforcement or financial authorities in accordance with applicable Australian law.

Contact Us

If you have any questions about our Payment Policy, please contact us:

Email: contact@palmorasociety.com
Website: www.palmorasociety.com

Company Information

Store name: Palmora Society
Email: contact@palmorasociety.com
Website: www.palmorasociety.com
Location: Australia

Our customer service team aims to respond within 24–48 business hours.