Refund policy

Overview

At Palmora Society, we want you to be fully satisfied with your purchase. This Refund and Return Policy details the rules and procedures for returns, replacements, and refunds for orders placed on our store. This policy complies with applicable United States federal and state consumer protection laws.

By making a purchase on our website, you agree to the terms outlined in this policy.

30-Day Return Period

We offer a 30-calendar-day return window starting from the date the order is marked as delivered by the shipping carrier.

Return Eligibility & Conditions

To be eligible for a return under our change-of-mind policy, the item must meet the following conditions:

  • Unused, unwashed, and in its original condition.
  • In its original packaging with all tags attached.
  • Accompanied by a return authorization approved by our support team within the 30-day window.

Non-Returnable Items

For health and hygiene reasons, as well as final sale terms, the following items cannot be returned unless they arrive damaged or defective:

  • Underwear, swimwear, and bodysuits.
  • Items explicitly marked as "Final Sale" or "Clearance".
  • Gift cards.

Sizing and Product Expectations

Please review our Size Guide before placing an order. A manufacturing variation of 1–3 cm (+/-) may occur due to garment construction and is considered a standard industry tolerance.

Minor color variations resulting from screen resolution, display settings, or lighting conditions do not constitute a defect or grounds for a "not as described" claim.

How to Initiate a Return

Step 1 – Submit a Request: Email us at contact@palmorasociety.com within 30 days of delivery. Provide your order number, the item(s) you wish to return, reason for return, and clear photos if applicable. We will respond with return instructions within 1–2 business days. Returns sent back without prior authorization will not be accepted.

Step 2 – Return Shipping: Customers are responsible for paying their own return shipping costs for change-of-mind returns. We recommend using a trackable shipping service. We cannot guarantee receipt of returned items without tracking.

Step 3 – Inspection and Refund: Upon receipt and inspection of the returned merchandise, we will process your refund to the original method of payment within 7–14 business days.

Damaged, Defective, or Incorrect Items

If your package arrives damaged, defective, or contains incorrect items, please contact us within 48 hours of delivery at contact@palmorasociety.com with your order number and photos of the issue. We will arrange a replacement or issue a full refund at no extra cost to you.

Restocking Fees and Undeliverable Packages

If an order is returned to sender due to an invalid shipping address provided by the customer or refused delivery, a 25% restocking fee will be deducted from the final refund amount once the package is received and verified at our facility. Original shipping fees are non-refundable.

Refund Processing Time

  • Refunds are processed within 7 business days of inspecting the returned item.
  • Refunds are credited back to the original payment method.
  • Depending on your financial institution, it may take an additional 3–5 business days for funds to reflect in your account.

Company Information

Store Name: Palmora Society
Legal Entity Name: MLAD Ecom LLC
Address: 1057 NW 136TH Ave, Miami, Florida, United States
Email: contact@palmorasociety.com
Website: www.palmorasociety.com